St. Genix CODE OF PRACTICE

We are property buyers, dedicated to providing ethical property solutions to our customers.

We are motivated to ensure that every client of ours is happy with their outcome. In fact, their happiness is what inspires us. We are delighted to provide a real alternative to estate agents, one that means our customers don’t need to concern themselves with broken property chains, fees, or the devastation of having their homes repossessed.

For those who do face repossession, we provide real solutions to an ugly problem – a quick sale, sell and rent-back and sell and buy-back options.

A fast sale makes it possible for our customers to pay off their arrears and any other debts and to get on with life.

A-Z OF OUR SERVICES

Agreements – We cover the cost of legal fees and recommend independent solicitors.

Complaints – We always deal with any issues immediately. We pride ourselves on our outstanding customer care and any complaints are treated seriously and personally.

Confidential – All our client records are confidential unless they are required for any legal purpose.

Cordial – You will find our team members to be pleasant and sensitive to your needs.

Fees - We never charge fees.

Guaranteed sale - We offer a guaranteed sale that is generally 15-25% below current market value.

Guranteed offer - We offer a written guaranteed offer within 48 hours. This offer is the full amount receivable on completion.

House Valuation - We organize a house valuation – at our cost – within 24-48 hours.

Legal Advice - We recommend all our clients seek independent legal advice prior to selling or renting back from us. We will contribute up to 500 pounds if clients use their own solicitors.

Salesmanship - We never use hard sell. We are committed to a win/win outcome with our clients.

Sell & Buy-Back – We will offer a buy-back figure valid for the duration of the tenancy agreement.

Sell & Rent-Back – We will help you stay in your house if this is what you choose.

Tenancy Agreements – Deposits are held by Deposit Protection Agency, we recommend legal advice, our maximum tenancy is three years; our rental fees are fixed at current market value for the duration of the agreement, for which the tenancy is guaranteed.

Transparency - All our clients are given full details of our service.

Win/Win – We are committed to helping you become stress free in the best way for you.